Satisfaction Guaranteed! - see our Return Policy below for details.
We have a $9.95 flat rate shipping charge for ground shipping within the 48 states. All orders over $400 (before any discounts or shipping) receive FREE Ground Shipping! Shipping Charges for expedited shipping (non-ground) and orders to AK,HI & PR will require additional communication to arrange the payment of the additional fees. When we ship your package, we will email you with the shipping date and the shipper's tracking number. Please keep this information handy in case you have questions about shipping.
Unfortunately, D's Keepsakes is unable to accept international orders. All orders must be from the United States and ship to the United States.
Satisfaction Guarantee: If you are not completely satisfied with anything you purchased, just request a return authorization within 5 days of receiving your order and we will issue you an RA#!
No returns will be allowed without a Return Authorization Number.
To request an RA#, email the following information to firstname.lastname@example.org (or reply to your order confirmation email):
Order Number & Order Date (for the items being returned)
Item Number, Quantity and the specific reason for the return (for each item)
Upon receipt of your email, we will issue an RA#, which must accompany the return. This RA# will only be good for the items listed in your email. The items must be sent back to us within 10 days of the RA# being issued. Merchandise must be returned in new condition and in the original manufacturer's packaging.
There will be no returns, refunds or exchanges allowed on any items purchased from our "Specials" Category or items with (SP) in the name, because these are clearance items.
Any damaged or defective items must be reported to us immediately after receipt of your order. We can only be responsible for the condition of the merchandise when it arrives. No returns will be allowed on damaged items after they have been transported or put on display for resale by our customers. Returns will only be allowed within 5 days of receiving your order.
After receiving and approving your return, we will issue a store credit, that can be used towards a future purchase. We only refund shipping charges if we made an error on your order.
Returns of more than half of an order may be subject to a 20% restocking fee.