Satisfaction Guaranteed!

- see our Return Policy below for details.

Shipping Policy

We have a $9.95 flat rate shipping charge for ground shipping within the 48 states. All orders over $400 (before any discounts or shipping) receive FREE Ground Shipping! Shipping Charges for expedited shipping (non-ground) and orders to AK,HI & PR will be added to your invoice. Orders received by noon (central time) Monday through Friday will usually ship the same day, otherwise they will ship on the next business day. Business days are Monday through Friday. When we ship your package, we will email you with the shipping date and the shipper's tracking number. Please keep this information handy in case you have questions about shipping.

International Orders

All Canadian orders will ship via UPS Standard to Canada and the actual shipping charges plus a $3.00 documentation fee will be added to the invoice at the time of shipping.

We do ship international orders to other select countries. International orders will ship via USPS Priority Mail or UPS Expedited and the actual shipping charges plus a $5.00 handling and documentation fee will be added to the invoice at the time of shipping. Payment for orders under $500.00 USD can be made by credit card and are subject to additional verification. Payment for orders $500.00 USD or above must be made through a wire transfer and we will contact you after receiving your order with the details.

If your country is not listed when you create your account, please contact us about shipments to your country.

Return Policy

Satisfaction Guarantee: If you are not completely satisfied with anything you purchased, just request a return authorization within 5 days of receiving your order and we will issue you an RA#!

No returns will be allowed without a Return Authorization Number.

To request an RA#, email the following information to dena@dskeepsakes.com (or reply to your order confirmation email):

Your Name

Company Name

Order Number & Order Date (for the items being returned)

Item Number, Quantity and the specific reason for the return (for each item)

Upon receipt of your email, we will issue an RA#, which must accompany the return. This RA# will only be good for the items listed in your email. The items must be sent back to us within 10 days of the RA# being issued. Merchandise must be returned in new condition and in the original manufacturer's packaging.

There will be no returns, refunds or exchanges allowed on any items purchased from our "Specials" Category or items with (SP) in the name, because these are clearance items.

Any damaged or defective items must be reported to us immediately after receipt of your order. We can only be responsible for the condition of the merchandise when it arrives. No returns will be allowed on damaged items after they have been transported or put on display for resale by our customers. Returns will only be allowed within 5 days of receiving your order.

After receiving and approving your return, we will issue a store credit, that can be used towards a future purchase. We only refund shipping charges if we made an error on your order.

Returns of more than half of an order may be subject to a 20% restocking fee.